Terms of Service

Terms of service

Overview:

§ 1 - Scope & Provider Identification § 2 Conclusion of Contract & Data Privacy § 3 Right of Withdrawal for Consumers § 4 Retention of Title § 5 Delivery, Shipping Costs, Transfer of Risk § 6 Payments § 7 Warranty § 8 Compensation § 9 Information for Consumers in Distance Selling Contracts and Customer Information for Contracts in Electronic Business Transactions § 10 Battery Law § 11 Miscellaneous § 12 Severability Clause

§ 1 Scope & Provider Identification (1) These General Terms and Conditions apply exclusively to online orders placed on rakel-shop.de and are provided by: PLASTOFOL PROFESSIONAL SALES OFFICE GERMANY Schlosswiese 5 94099 Ruhstorf, GERMANY Email: info (@) plastofol.com

(2) The version of these terms and conditions valid at the time of the order shall apply. Deviating regulations shall only apply if confirmed in writing by PLASTOFOL PROFESSIONAL

§ 2 Conclusion of Contract & Data Privacy (1) The presentation of our products on our website is merely an invitation for the customer to submit a contractual offer. (2) By placing an order, the customer submits an offer within the meaning of § 145 BGB. The customer will receive confirmation of receipt of the order by e-mail. In the event of any errors in the information on the assortment on our website, we will inform the customer separately and make a corresponding counter-offer. (3) The customer waives the receipt of an acceptance declaration, § 151 S.1 BGB. The contract with us comes into effect when we accept the customer's offer within 10 days in writing or in text form or send the ordered goods, or the customer makes advance payment. In the case of the agreed payment method advance payment, we declare the acceptance of the contract at the time the customer makes the advance payment, if the payment is made within 10 days after the order is placed. (4) By providing the data, the customer authorizes us to store, process, and, to the extent necessary for the transaction, disclose the data required for the transaction in accordance with the Federal Data Protection Act. (5) The password required for ordering must not be passed on to third parties. In the event of disclosure, the customer is responsible for the orders of the third party. The customer is responsible for any orders placed with your password and any resulting claims.

§ 3 Right of Withdrawal for Consumers Right of Withdrawal You have the right to revoke this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us PLASTOFOL PROFESSIONAL SALES OFFICE GERMANY Schlosswiese 5 94099 Ruhstorf, GERMANY Email: info (@) plastofol.com by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the sample withdrawal form, which is not mandatory. You can also electronically fill out and submit the sample withdrawal form or another clear statement on our website. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. Consequences of Withdrawal If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without undue delay and in any event within fourteen days at the latest from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functioning of the goods.

End of Withdrawal Instruction.

Exclusion of the Right of Withdrawal The right of withdrawal does not apply to contracts

for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

§ 4 Retention of Title The delivered goods remain our property until the purchase price has been paid in full.

§ 5 Delivery, Shipping Costs, Transfer of Risk Delivery will be made at the shipping costs specified in each individual case. If the customer is a consumer, we bear the shipping risk regardless of the type of shipment. If the customer is an entrepreneur, all risks and dangers of shipping pass to the customer as soon as the goods have been handed over to our contracted logistics partner.

§ 6 Payments Only the payment methods displayed to the customer during the ordering process will be accepted.

§ 7 Warranty (1) The product images may differ from the appearance of the delivered products, especially in terms of color and size. In particular, changes in appearance and equipment of the products may occur after assortment renewals. There are no warranty claims insofar as the changes are reasonable for the customer. (2) If the goods are defective, we will provide a remedy in a reasonable time, i.e. either by replacement delivery or by rectifying the defects. If the type of supplementary performance chosen by you involves disproportionately high costs, we are entitled to provide the service in the other form. The expenses required for supplementary performance will be borne by us, or if a reasonable deadline for supplementary performance has passed without success, you shall have the right to rescind the purchase contract or reduce the purchase price at your discretion. (3) If you choose to rescind the purchase contract, you must return the services received and any benefits derived, and if you are unable to return the received service in whole or in part or only in a deteriorated condition, you may have to compensate us accordingly. However, this does not apply if the deterioration of the goods is solely due to their inspection, as would have been possible for you in a retail store. (4) Warranty claims expire after 2 years from the time of delivery of the goods.

§ 8 Compensation Compensation for breach of a duty arising from the contractual relationship shall only be payable in accordance with the statutory provisions, but only in the event of intent or gross negligence, unless it concerns essential contractual obligations.

§ 9 Information for Consumers in Distance Selling Contracts and Customer Information for Contracts in Electronic Business Transactions (1) We are not subject to any special codes of conduct not mentioned above. (2) Any input errors made when placing your order can be recognized by the final confirmation before checkout and corrected using the delete and change function before the order is submitted. (3) Please refer to the individual product descriptions on our website for the essential characteristics of the goods offered by us and the validity period of limited offers. (5) The language available for concluding the contract is exclusively German. (6) You can lodge complaints and warranty claims at the address provided in the provider identification. (7) You can save the contract text to your computer by right-clicking your browser or print it out using your browser's print function. The contract text for orders in our online shop is not accessible to the customer. The contract text is also stored by us. (8) Please refer to the offer for information on payment, delivery, or fulfillment. (9) In the online shop, you will be informed during the order process about options for recognizing and correcting input errors.

§ 10 Battery Law In connection with the distribution of batteries or accumulators or the delivery of devices - in particular watches - containing batteries, we are obliged to inform end consumers in accordance with the Battery Ordinance as follows: Batteries must not be disposed of with household waste. You are legally obliged to return used batteries as an end consumer. You can return batteries after use free of charge to a municipal collection point or to local retailers. You can also return batteries free of charge to our address below: PLASTOFOL PROFESSIONAL SALES OFFICE GERMANY Schlosswiese 5 94099 Ruhstorf, GERMANY Email: info (@) plastofol.com Our obligation to take back batteries as a distributor is limited to batteries of the type that we carry or have carried in our range. Our upstream supplier has fulfilled its reporting obligations to the Federal Environment Agency. Batteries or accumulators containing pollutants are marked with the symbol of a crossed-out wheeled bin. Near the bin symbol, you will also find the chemical symbol for the pollutant. Cd stands for cadmium, Pb for lead, and Hg for mercury.

§ 11 Miscellaneous (1) Cash payment of online gift vouchers is not possible, either in whole or in part. (2) The contractual relationship between us and the customer as well as the respective terms and conditions are governed by the law of the Federal Republic of Germany. If the customer is a consumer, the applicable statutory regulations and rights in favor of the consumer under the law of the customer's country of residence remain unaffected by this agreement. The application of the UN Convention on Contracts for the International Sale of Goods is excluded. (3) The exclusive place of jurisdiction is the court at our place of business, provided that the customer is a merchant within the meaning of the German Commercial Code (HGB) or a legal entity under public law. We also have the right to sue at the customer's domicile.

§ 12 Severability Clause Should individual provisions of this contract be or become invalid in whole or in part, the validity of the contract as a whole shall not be affected.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG: The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.